Swinging Monkey Products

We have a satisfaction guarantee here at Swinging Monkey Products, and if you purchased a product on our website and feel that it just isn't right for you, you can contact us via email at info@swingingmonkey.com for assistance or fill out the contact form here.

If for whatever reason we cannot help you with your purchase by offering an exchange for a new product or a different one, we will refund you in the same payment method in which you paid for your initial order. You can contact us via email at info@swingingmonkey.com for assistance or fill out the contact form here.

All  of our products come with a one-year warranty that includes customer service and general support. Please check our our full warranty description here.

We currently offer one level of shipping and shipping is free in the continental United States. We ship from our fulfillment center closest to your delivery address to get you your purchase as quickly as possible. Orders are processed within 24 hours and we provide a tracking number for all orders so you can track the package and be prepared for delivery.

Please contact us directly with your product model and our customer service will respond to all inquiries withing 24 hours. You can contact us via email at info@swingingmonkey.com or fill out the contact form here.

Yes, we stock replacement parts for all our swings. Please contact us directly with your product model and our customer service will respond to all inquiries withing 24 hours. You can contact us via email at info@swingingmonkey.com or fill out the contact form here.

We currently ship to United States and Canada.

For orders going to Canada please contact us prior to placing your order for a shipping estimate. You can contact us via email at info@swingingmonkey.com for assistance or fill out the contact form here.